Summary

Under general supervision, the Network Technician installs and maintains network connectivity through wireless and wired networks. Assists with the maintenance of network switches, routers, fiber, copper and the applications that run on it including phone system, surveillance cameras, and wireless connectivity.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provide excellent customer service by responding to the needs and inquiries of users, solve problems, explain issues, and follow up with users to ensure the functionality of the users' systems;
• Analyze computer and network related problems reported by end-users, diagnose the most effective resolution, and implement the solution;
• Maintain detailed and up-to-date ticket notes in I.T. ticketing system, asset database, inventory, and documentation for searchable, troubleshooting guides for resolving incidents quickly.
• Installs, terminates, and maintains all network cabling including fiber optic and copper;
• Installs, assists with configuration, and maintains, network infrastructure devices including routers, switches, firewalls, wireless CPEs, access points, wireless controllers, etc.;
• Responds to significant network outages to assist Administrator to ensure connectivity is restored. Verifies connectivity within the City's LAN, to the Internet, and interconnection to other agencies is working;
• Troubleshoots the City's Cisco VoIP phone system and voicemail system, and associated applications such as paging software and Cisco Jabber, including assisting the Administrator with managing the systems;
• Assists with maintaining and troubleshooting the City's video surveillance system, including installing, maintaining, and troubleshooting indoor and outdoor surveillance cameras;
• Works with contractors/vendors as appropriate to complete projects;
• Quickly diagnoses and solves problems under pressure.
• Explains and updates other members of the IT team aspects of network related IT projects;
• Answer group help-desk phone line and email inbox and assist users remotely or in person when needed.
• Cooperates with other City staff and outside agencies; exhibits a courteous, professional manner; and
• Performs other duties as assigned by the I.T. Manager and Network Administrator.

Supervisory Responsibilities

No supervisory responsibilities.

Qualifications

Ability to pass criminal background investigation through CJIS.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to plan and implement for the efficient and effective operations of the department.

Education and/or Experience

High School diploma or equivalent and 2 or more years' experience in IT networking or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities. Associate's degree in computer information systems or directly related technical discipline preferable.

Knowledge Of

Methods, practices, and equipment used in information technology; installation and maintenance of fiber optics and copper cabling; installation, configuration, management and maintenance of network devices such as Cisco routers, switches, wireless bridges, controllers and access points; troubleshooting skills and techniques; networking protocols and fundamentals; software programs including Microsoft Office Suite, Visio, Cisco Call Manager and Unity, Ocularis Client; and standard office practices and procedures; TCP/IP, IP subnets, IP routing, access-control lists, network address translation, VLANs and VLAN tagging, RADIUS, DHCP, DNS, TFTP, network topology diagrams, flow charts, network security best practices, 802.11 networks, radio frequencies, PtP / PtMP Wireless Bridge, and wireless link planning.

Skill/Ability To

Ability to think critically and handle equipment and situations that are completely new and unfamiliar; ability to learn new things quickly and adapt to changing circumstances and technologies; determine and solve problems related to designated areas of responsibility especially Cisco VoIP phone system and voicemail system, video surveillance system, network devices, and fiber optic or copper network cabling. This includes evaluating wired or wireless needs, operating technical equipment, and troubleshooting phone and network problems. prepare concise and accurate reports; perform basic and complex mathematical calculations; read and interpret policies and procedures; operate computers, including performing word processing, spreadsheet and presentation functions; communicate effectively with end-users and other IT professionals, both orally and in writing; explain to group how to effectively assist in a project, and establish and maintain effective working relationships co-workers and employees from other agencies.

Certificates, Licenses, Registrations

Valid Texas driver's license. Certification in Network+ or CCNA is preferred. CJIS required training upon hire.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to operate office equipment, including telephone and computer keyboard, reach with hands and arms, and talk and hear. The employee frequently is required to stand and walk; and the employee may be required to lift and/or move objects weighing up to 50 pounds, such as equipment and supplies/materials. The employee may be required to climb ladders and perform tasks while on a ladder. The employee regularly may be working outdoors, inside manholes, pull boxes, cabling vaults, and wiring closets. A project may require the employee to perform work from a bucket truck or lift. Specific vision abilities required by this job include color vision, close vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee frequently faces difficult and stressful situations. The employee has frequent contact with other employees both within and outside of the assigned department, including the public and other organizations; interactions often involve sensitive or difficult issues that require persuasion and negotiation. The employee is constantly required to change tasks frequently and to perform tedious exacting work. The employee is frequently required to work under time pressures to meet deadlines, to perform multiple tasks simultaneously, and to work closely with others as part of and/or leader of a team. The noise level in the work environment is usually moderate; however there may loud noises in server room as well as colder than normal temperatures. The employee may need to work outdoors in loud, dark, hot/cold, wet, dirty locations, or locations with dangerous voltages.